Shipping & Returns
SHIPPING & DELIVERY
Orders are shipped within 1-2 business days of order placement. Once shipped, orders arrive within 3 to 5 business days for Standard Domestic shipping and 1 to 3 days for Priority Mail. No shipments are made on weekends, holidays, or during the occurrence of a natural disaster. Once your order has shipped, you will receive a shipping notification email with tracking information.
In the event that you have not received your shipment as a result of being lost in transit please call us immediately. We will contact our carrier right away and initiate a trace and investigation for your package. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost, a replacement will be sent pending the investigation.
RETURN & EXCHANGE POLICY
Due to the nature of our products, all sales are final. However, if you feel you’ve received a product that is truly defective, the product can only be exchanged. If you receive an incorrect item, please contact us at firstname.lastname@example.org and we will assist you with a replacement, at no additional cost. Item must be returned to 4006 Cascada Circle, Hollywood, FL, 33024. Any exchange request after 5 business days will not be honored. Merchandise must also be in the exact condition as when delivered.
According to the Federal law you cannot return human hair products that have been used. This includes unraveling or removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.